Storage Thornton Heath Terms and Conditions
These Terms and Conditions set out the basis on which Storage Thornton Heath provides storage and related removal services in the United Kingdom. By placing a booking, paying a deposit, or allowing our team to collect or handle your goods, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Storage Thornton Heath, we, us, our means the storage and removal service provider trading under this name in the United Kingdom.
1.2 Customer, you, your means the individual or business that books or uses our services.
1.3 Services means any storage, removal, collection, delivery, packing, handling, or related services supplied by us.
1.4 Goods means the items and personal possessions that you ask us to collect, remove, handle, transport, or store.
1.5 Contract means the agreement between you and us for the supply of services, incorporating these Terms and Conditions and any written quotation or booking confirmation issued by us.
2. Scope of Services
2.1 We provide storage services and related removal and handling services for domestic and commercial customers. This can include collection and delivery of goods to and from storage, as well as loading, unloading, and limited packing assistance as agreed.
2.2 The precise scope of the services, including dates, times, locations, and an outline of the goods to be handled, will be set out in our quotation or booking confirmation. It is your responsibility to check that all details are correct.
2.3 Any services requested that fall outside the agreed scope may be refused or may incur additional charges, which must be agreed before they are carried out.
3. Booking Process
3.1 You may request a quotation by providing accurate information concerning the collection and delivery addresses, access conditions, floors, parking arrangements, approximate volume or list of goods, and any special handling requirements.
3.2 A quotation is not a guarantee of availability and does not create a binding contract. Availability of dates and times is confirmed only when we issue a booking confirmation.
3.3 A booking is deemed accepted, and a Contract formed, when we confirm the booking in writing, which may include a written confirmation or an issued invoice, and when any required deposit is received in cleared funds.
3.4 You are responsible for ensuring that all information provided during the booking process is accurate and complete. We rely on this information when preparing our quotation and planning our resources. If the information is incomplete or inaccurate, we may adjust our charges, amend the scope of services, or decline to proceed with the booking.
4. Access and Parking
4.1 You must ensure that suitable access and parking are available at all collection and delivery points, including any storage facility we operate on your behalf, unless otherwise agreed in writing.
4.2 Any permits, permissions, or arrangements required for parking, loading, or unloading are your responsibility unless expressly agreed otherwise. Where we incur parking charges or fines due to a lack of appropriate arrangements, these may be charged to you.
4.3 If access is significantly more restricted than you advised at the time of booking, or if additional resources such as extra staff, equipment, or time are required, we may apply reasonable additional charges or, if it is not possible to proceed safely, we may suspend or cancel the service.
5. Customer Responsibilities
5.1 You are responsible for ensuring that:
(a) you or a nominated representative is present at the agreed times for collection and delivery;
(b) your goods are properly packed and prepared for transport and storage, unless you have specifically arranged and paid for a packing service;
(c) all fragile items are clearly identified and appropriately protected;
(d) any appliances are disconnected, defrosted, and drained of water;
(e) no prohibited or hazardous items are included in the goods presented for removal or storage.
5.2 If you fail to fulfil your responsibilities, we may not be able to perform the services, may apply additional reasonable charges, or may terminate the Contract.
6. Prohibited and Restricted Goods
6.1 You must not submit for removal or storage any goods that are:
(a) illegal, stolen, or in breach of any law or regulation;
(b) hazardous, dangerous, explosive, corrosive, flammable, or otherwise pose a health and safety risk;
(c) perishable or require temperature-controlled storage, such as food, plants, or live animals;
(d) cash, currency, precious stones, jewellery, high value artworks, or items of exceptional value unless expressly agreed in writing and adequately insured.
6.2 If we discover that prohibited goods have been included in your consignment, we may remove or dispose of them without notice and at your cost, and we shall have no liability for any resulting loss or damage.
7. Payments and Charges
7.1 Our charges are calculated based on the information you provide, including the volume of goods, distance, access conditions, and any additional services requested.
7.2 Unless otherwise stated, all prices are exclusive of any applicable taxes or government charges, which will be added to your invoice where required by law.
7.3 We may require a deposit or full prepayment to secure your booking. Any required deposit amount and payment schedule will be outlined in your quotation or booking confirmation.
7.4 All invoices are payable by the due date specified on the invoice or, if none is specified, immediately upon receipt. We reserve the right to refuse to commence or continue services if payment has not been made in accordance with these Terms and Conditions.
7.5 Ongoing storage charges are typically billed in advance for each storage period and must be paid in accordance with the agreed billing cycle. Failure to pay storage fees when due may result in suspension of access to stored goods and may lead to the exercise of our lien and sale rights as described in these Terms and Conditions.
7.6 If you fail to make any payment on time, we may charge interest on the overdue amount at a reasonable commercial rate until payment is received in full. You will also be responsible for any reasonable costs of debt recovery we incur.
8. Changes and Cancellations
8.1 If you wish to change your booking, including date, time, or scope of services, you must notify us as soon as possible. We will use reasonable efforts to accommodate your request, but changes are subject to availability and may result in additional charges.
8.2 You may cancel your booking by giving us written notice. Any cancellation charges will depend on the amount of notice given before the scheduled service date:
(a) if you cancel more than a specified minimum period before the booked date, your deposit may be refunded or transferred, subject to our written agreement;
(b) if you cancel on short notice or on the day of service, some or all of your payment may be retained to cover our costs and lost opportunity.
8.3 Details of any specific notice periods or cancellation scales will be made available in your quotation or booking confirmation. Where not specified, we will act reasonably in determining any cancellation charge having regard to the time and resources committed.
8.4 We may cancel or suspend the services if:
(a) you fail to pay any amount due;
(b) you breach these Terms and Conditions in a material way;
(c) we are unable to safely or lawfully carry out the services due to circumstances beyond our reasonable control, such as severe weather, accidents, road closures, or industrial action.
In such cases, our liability will be limited as set out in these Terms and Conditions.
9. Storage Terms
9.1 When we store your goods, they will be placed in a storage unit or area that we allocate, which may be shared or individual depending on your arrangements with us.
9.2 You are responsible for ensuring that your goods are suitably packed for the intended storage period. We accept no responsibility for damage arising from inadequate packing, inherent defects, or normal deterioration.
9.3 Access to stored goods will only be permitted during our normal operating hours and upon verification of your identity or the identity of your authorised representative. We may require reasonable notice for access requests.
9.4 Storage charges will continue to accrue until you have paid all sums due and removed your goods from storage in accordance with our procedures.
10. Lien and Sale of Goods
10.1 We have a legal right, referred to as a lien, over the goods we handle or store for you. This means that if you fail to pay any charges due to us, we may retain possession of some or all of your goods until full payment is received.
10.2 If any sum remains unpaid for a significant period after it falls due, we may, after giving you reasonable notice, sell or otherwise dispose of some or all of your goods in order to recover the amounts owed, together with any associated costs of sale and storage.
10.3 Any remaining proceeds of sale after deduction of sums owed and reasonable costs will be held for you. If you cannot be reasonably contacted or fail to claim such funds, we may deal with them in accordance with applicable law.
11. Liability and Insurance
11.1 We will exercise reasonable care and skill in providing our services. However, you acknowledge that removals and storage involve inherent risks of loss and damage.
11.2 Our liability for loss of or damage to your goods, whether arising in contract, tort, or otherwise, shall be limited to a reasonable amount per item or per consignment, subject to an overall cap. Any applicable limits may be set out in your quotation or booking confirmation.
11.3 We will not be liable for loss or damage arising from:
(a) your failure to properly pack or protect your goods, unless we have agreed to provide a packing service;
(b) inherent defects in the goods, including normal wear and tear, atmospheric or climatic conditions, or deterioration over time;
(c) seizure or confiscation by customs, police, or other authorities;
(d) delays, acts, or omissions of third parties beyond our direct control.
11.4 We are not liable for any indirect or consequential loss, including loss of profit, loss of use, or loss of enjoyment, even if we were advised of the possibility of such loss.
11.5 You are strongly advised to obtain adequate insurance to cover the full value of your goods during transit and storage. Any insurance arranged by or through us will be subject to the terms of the relevant policy, which will be made available on request.
12. Waste and Environmental Regulations
12.1 We are required to comply with applicable waste and environmental regulations in the United Kingdom. We are not a general waste disposal contractor and will not remove or dispose of household rubbish, hazardous materials, or construction waste unless expressly agreed in writing and appropriately charged.
12.2 You must not present goods for removal or storage that are contaminated with waste, infested, or likely to cause harm to people, property, or the environment.
12.3 Where we agree to remove items that are classified as waste, we will do so in accordance with applicable regulations. Additional charges may apply for handling, transport, and lawful disposal.
12.4 If we incur costs or liabilities due to your failure to comply with waste or environmental regulations, you agree to reimburse us for such costs on an indemnity basis.
13. Events Beyond Our Control
13.1 We shall not be in breach of these Terms and Conditions or otherwise liable for any delay in performance or non performance of our obligations to the extent that such delay or non performance results from events, circumstances, or causes beyond our reasonable control.
13.2 Such events may include, but are not limited to, severe weather, natural disasters, fire, flood, acts of terrorism, war, civil unrest, labour disputes, road closures, or failures of utilities or transport networks.
14. Complaints
14.1 If you are dissatisfied with any aspect of our services, you should notify us as soon as reasonably possible, providing full details of your concerns and any supporting information.
14.2 We will investigate any complaint in a fair and timely manner and will aim to respond with our findings and any proposed resolution within a reasonable period.
15. Data Protection
15.1 We will process personal data in accordance with applicable data protection laws in the United Kingdom. We will only use your personal information for the purposes of providing services, managing your account, and complying with legal obligations.
15.2 You are responsible for ensuring that any personal data you provide to us is accurate and up to date. You may request access to, or correction of, your personal data that we hold, subject to applicable legal restrictions.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction over any dispute or claim arising from or related to these Terms and Conditions or the services provided by Storage Thornton Heath.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
17.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
17.3 You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or transfer our rights and obligations where necessary for the proper delivery of our services.
17.4 These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between you and us and supersede all prior discussions, correspondence, and understandings relating to the subject matter.
