Accessibility at Storage Thornton Heath
Storage Thornton Heath is committed to making our storage facilities and online services accessible and usable for as many people as possible in the Thornton Heath area. We aim to provide an inclusive experience for all customers, including disabled people, older people, and those using assistive technologies.
Our Commitment to Accessibility
We are working towards meeting the Web Content Accessibility Guidelines WCAG 2.1 Level AA for our website and online booking tools. These guidelines explain how to make web content more accessible for people with a wide range of disabilities, while also improving usability for everyone.
Our goal is that customers looking for accessible storage in the Thornton Heath area can obtain information, compare unit options, and manage their accounts without unnecessary barriers.
Screen-Reader and Assistive Technology Support
The Storage Thornton Heath website is designed to be compatible with commonly used screen readers and assistive technologies. We aim to ensure that text content is properly structured, images are given meaningful text alternatives where necessary, and interactive elements are clearly labelled so they can be understood when read aloud.
We also work to keep language clear and straightforward wherever possible, so that information about our storage units, access hours, and services in Thornton Heath can be easily understood when using screen readers or other tools such as text magnifiers and speech recognition software.
Keyboard Navigation
Our website is being developed so that key functions can be accessed using only a keyboard. This includes the ability to move through menus, forms, and controls in a logical order without relying on a mouse. Visible focus indicators help show where you are on the page as you move through links and buttons.
If you experience any difficulty using keyboard navigation when viewing storage options or managing your account, you can contact us to report the problem and request support.
Website Design and Readability
We aim to use high-contrast colour combinations, readable font sizes, and consistent layouts across our pages. This helps customers in Thornton Heath and surrounding areas quickly find key information such as storage unit sizes, accessibility features at our facility, and opening times.
Where possible, we avoid using content that flashes or moves rapidly. We also aim to provide clear headings and descriptive page titles to help you understand the structure of the site and locate the information you need.
Physical Accessibility at Storage Thornton Heath
Alongside our online accessibility efforts, we strive to make our physical storage facility in Thornton Heath as accessible as reasonably possible. This may include step-free access to key customer areas, clearly marked routes, and well lit spaces. Availability of specific features, such as accessible parking or lift access, may vary and can be discussed with our team.
If you have particular accessibility needs when visiting our site, we encourage you to contact us in advance so we can explain the available options and assist with planning your visit.
Ongoing Improvements
Accessibility is an ongoing process. We regularly review customer feedback, update our content, and work with our digital partners to identify and fix any barriers that may appear on our website. As technology and best practices develop, we aim to improve our services to better support accessible storage in the Thornton Heath area.
Contact for Accessibility Requests and Feedback
We welcome questions, comments, and requests related to accessibility at Storage Thornton Heath. If you encounter any difficulties using our website, booking a storage unit, or accessing our physical facility, please contact us and let us know:
Provide details about the area of the website or facility you were using, the assistive technology or browser you were working with if relevant, and the nature of the problem. This information helps us investigate and work towards a suitable solution. We aim to respond to accessibility related enquiries within a reasonable timeframe and, where possible, to offer alternative ways of accessing the information or service you need.
